Returns & Refund Policy
Return eligibility & authorization
Contact info@charmwalk.space before returning any item. Returns require authorization from our team, who will confirm eligibility and next steps.
How to request a return
Email your order details, the reason for the return and photos where relevant. We'll respond with instructions.
Damaged, defective or incorrect items
If your product arrives damaged, defective or different from what you ordered, report it promptly and we'll work with you on a repair, replacement or refund.
Shipping damage
Note visible damage on the delivery receipt and send photos so we can file a claim with the carrier.
Custom-manufactured products
Products built to your specification may not be returnable except where defective or as required by law. Terms are confirmed in your quote.
Refund processing
Approved refunds are issued to the original payment method once the return is received and inspected.