Privacy Policy

Who we are

Charm Walk LLC, 32A Sunset Ridge Rd, Epping, NH 03042, USA, is the controller of the personal information described here. Contact us at info@charmwalk.space or +1 252-363-0010.

Information we collect

• Order information: name, shipping and billing address, email, phone number and order contents.
• Payment information: processed by our payment provider. We receive only a masked card summary (such as the last four digits) and never store full card numbers or security codes.
• Account and support information: messages you send us, review submissions and the order numbers you supply.
• Device and usage information: IP address, browser type, pages viewed and referring URLs, collected through cookies and similar technologies.
• Marketing preferences: your email address if you subscribe to our newsletter, and whether you have unsubscribed.

How we use information

• To take payment, fulfil, ship and support your orders.
• To answer enquiries and handle returns, refunds and product concerns.
• To publish moderated reviews and verify purchase claims.
• To detect fraud, protect our systems and comply with legal obligations.
• To send marketing emails where you have opted in — you can unsubscribe at any time.

Who we share information with

We share personal information only with service providers who need it to run the store — payment processors, shipping carriers, email and hosting providers — and with authorities where the law requires. We do not sell personal information.

Retention

Order records are kept as long as needed for accounting, tax and warranty purposes. Support correspondence is kept for as long as needed to resolve the matter and for a reasonable period afterwards. Marketing data is deleted when you unsubscribe.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to opt out of targeted advertising or the sale or sharing of personal information, and not to be discriminated against for exercising those rights. Contact us using the details above and we will respond within the timeframe the law allows. You may designate an authorised agent to submit a request on your behalf.

Children

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Cookies

See our Cookie Policy for the cookies and local storage we use and how to control them.

Security

We use encryption in transit, access controls and vendor due diligence to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We will update this page when our practices change and revise the "last updated" date above. Material changes will be highlighted on the site.