Shipping Policy

Order processing

Orders are picked and packed within 1–2 business days (Monday–Friday, excluding US public holidays). Orders placed after 1:00pm ET begin processing the next business day. You receive a confirmation email at checkout and a second email with tracking once the carrier scans your parcel.

Delivery windows

• Standard shipping: 3–7 business days after dispatch.
• Expedited shipping: 2–3 business days after dispatch.

Delivery windows are carrier estimates, not guarantees. Weather, carrier backlogs and remote delivery areas can add time.

Shipping rates

• Standard shipping: flat $8.95.
• Free standard shipping on orders over $59 (calculated after discounts, before tax).
• Expedited shipping: $18.95.

Where we ship

We ship to all 50 US states, including PO boxes and APO/FPO addresses where the carrier permits. We do not currently ship internationally or to freight forwarders.

Address accuracy

Please check your shipping address carefully at checkout. We can amend an address only before the order is dispatched. Parcels returned to us as undeliverable due to an incorrect address are refunded less the outbound shipping cost.

Damaged, lost or delayed parcels

If your parcel arrives damaged, photograph the packaging and contents and contact us within 7 days of delivery — we will replace the item or refund it. If tracking shows no movement for 7 business days, or shows delivered but nothing arrived, contact us and we will open a carrier investigation on your behalf.

Storage in transit

Dry food, wet food and treats are shipped in the manufacturer's sealed packaging. On delivery, store products according to the storage directions printed on the package and inspect the packaging before feeding.